FAQs
At SquadThreadz, we want to ensure you have all the information you need before making a purchase. Below are answers to some of the most commonly asked questions about our products, shipping, and policies.
1. What type of products does SquadThreadz sell?
SquadThreadz specializes in personalized bags and accessories, including backpacks, tote bags, crossbody bags, duffel bags, pencil cases, beach bags, pet carriers, and other custom gift items for kids, families, and everyday use.
2. How long does it take to process my order?
We typically process orders within 2-3 business days. You will receive a confirmation email once your order has been processed.
3. How long will it take to receive my order?
After your order is processed, it will typically be delivered within 3-8 business days.
4. What are your shipping fees?
We offer Standard Shipping at a flat rate of $6.95 for all orders within the USA.
5. Can I return or exchange my purchase?
Absolutely! We have a 30-day return policy. You can return the item within 30 days of receiving it if it’s unused and in its original condition.
- For exchanges, the quickest way is to return the item and make a new purchase for the replacement.
6. How do I initiate a return or exchange?
To initiate a return or exchange, please contact us via phone: +19734890950 or email: support@SquadThreadz.com. We will guide you through the process and provide you with a return shipping label if needed.
7. How long does it take to receive a refund?
Once your returned item is received and inspected, we will process your refund within 5 business days. The refund will be applied to your original method of payment.
8. Do you charge a restocking fee for returns?
No, we do not charge any restocking fees for returns.
9. What if my item arrives damaged?
If your item arrives damaged, please contact us immediately at email: support@SquadThreadz.com. We will either send a replacement or issue a refund.
10. Can I track my order?
Yes! Once your order is shipped, we will send you a tracking number so you can monitor the progress of your shipment.
11. Where do you ship to?
We currently ship exclusively to locations within the United States.
12. How can I contact customer support?
Website: SquadThreadz.com
Address: 215 Mcwhorter St Apt1, Newark, NJ 07105-1113, USA
Phone: +19734890950
Email: support@SquadThreadz.com